Serenity in Bloom (contact for pricing)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at martysta@mcsartistry.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at martysta@mcsartistry.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at martysta@mcsartistry.com

Thank you for choosing our art website to explore and acquire exceptional artworks. We are delighted to provide you with a seamless and reliable shipping experience for your treasured pieces. Our team is committed to ensuring your order arrives safely and promptly to your desired destination.

Shipping Options: We offer a variety of shipping options to accommodate your preferences and needs. During the checkout process, you will have the opportunity to select the most suitable shipping method for your artwork. These options include standard shipping, express delivery, and international shipping for our valued global customers.

Packaging: Every artwork is meticulously packaged with the utmost care to protect it during transit. Our skilled professionals use industry-standard materials to ensure that your piece arrives in pristine condition, preserving the artist's vision and your enjoyment.

Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. The processing time for each artwork may vary, and you will find estimated delivery times for each piece on the product page. Rest assured that we strive to dispatch your order as swiftly as possible without compromising on quality.

Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. To provide transparency, the shipping charges will be displayed during the checkout process before you finalize your purchase. Please note that for international orders, customs duties and taxes may apply, which are the responsibility of the recipient.

Order Tracking: For your convenience, we offer order tracking services. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey until it safely reaches your doorstep.

Shipping Restrictions: We ship to most locations worldwide, but some regions may have restrictions or require additional documentation. If you encounter any issues during checkout, please don't hesitate to reach out to our customer support team, and we will do our best to assist you.

Undeliverable Packages: In the event of an undeliverable package due to an inaccurate shipping address or recipient unavailability, we will make every effort to contact you promptly to resolve the issue and arrange re-delivery if needed.